Strategic Solutions for the Hospitality Sector
We transform your plant's challenges into measurable results. Our mission is to empower your current systems and teams to maximize efficiency and ROI.
The Common Operational Challenge:
Challenges in the Hospitality & Foodservice sector are driven by the intense pressure to deliver an exceptional and consistent guest experience while navigating razor-thin margins and high operational costs.
Systems often struggle with inconsistent service delivery from shift to shift, inefficient kitchen and front-of-house workflows, and the significant financial impact of food and resource waste.
These gaps directly threaten brand reputation through negative reviews, erode profitability, and undermine customer loyalty in a fiercely competitive market.
A clear path to Operational Excellence: Choose your Smart Start
SAIKARIS understands that today's transformation requires guaranteed service consistency and efficient turnaround. We provide three low-risk entry points, fully integrated into our proven DMAIC methodology, allowing you to validate service quality and streamline critical guest-facing cycles quickly and efficiently.
Strategic Audit & Business Case
Validate Financial Risk. Our Audit is the smartest first investment. It quantifies the financial impact of negative reviews, high guest complaint volume, and process variability within check-in/out and housekeeping cycles.
Basic Audit: Delivers a Hallmark Findings Report and identifies high-impact problem areas.
Complete Audit: Delivers the definitive Business Case Report and customized DMAIC roadmap.
"Start quantifying your Loss”
LSS Training & Capability Building
Build In-House Sustainability. Train your production leaders (Yellow & Green Belts) in optimizing front-of-house and back-of-house service processes, focusing on Lean tools for reducing waiting time and improving service standardization.
White Belt (Operators)
Yellow Belt (Supervisors),
Green Belt (Managers)
"Train Your Production Leaders"
Support & On-Demand Modules
Guaranteed Execution. Access experts for MSA validation for guest satisfaction metrics, AI & Digital Control integration for automating reservation management, staff scheduling optimization, and service quality monitoring. (billed via flexible hourly packages).
Process Support
Lean Support
AI & Digital Implementation Support
"Get On-Demand Technical Validation"
THE COMPLETE JOURNEY: FROM DATA CONFIDENCE TO MASSIVE RESULTS
Our modular solutions (Audit, Training, and Expert Support) provide the lowest-risk path to validate substantial savings potential and build absolute confidence in our methodology.
You get to test that our approach works on a smaller scale, gaining certainty from ground-level data and results. We are your committed partners: we will not launch any major project that data suggests does not make financial sense for you.
The moment you gain that certainty and trust, we move forward together with the assurance that your investment is fully secured to last program: From Strategy to Reality
From Strategy to Reality Roadmap
Step 1: Strategic Diagnosis & Business Case
Value Proposition: We transform inconsistent guest experiences and hidden operational costs into a clear action plan. In just two intensive weeks, you will receive a comprehensive Business Case that quantifies the financial impact of service bottlenecks and waste, providing a roadmap to ensure maximum return on investment before any larger commitment is made.
Best for: General Managers, Restaurant Owners, Directors of Food & Beverage (F&B), and Heads of Operations who need to improve guest satisfaction scores, reduce food and labor costs, or standardize their service model for scalability and brand consistency.
Key Deliverables:
An Executive Report summarizing key findings in your guest journey and operational workflows, with strategic recommendations.
A Performance Baseline, including critical metrics like Guest Satisfaction Scores (NPS), Table Turn Time, Cost of Goods Sold (COGS), and Food Waste Percentage.
A Project Charter that formalizes the scope, objectives (focused on the guest experience), and team involved.
A Prioritized Improvement Roadmap detailing the recommended next steps to enhance both service quality and profitability.
Duration: 2 weeks.
Investment: A fixed-scope, fixed-fee project to deliver a complete business case.
Step 2: Process Footprint & Root Cause Analysis
Value Proposition: We move from suspecting why service is slow to proving it with data. This service dives deep into your kitchen and service workflows to convert qualitative observations into verifiable quantitative facts. We find the validated answer to the question: Where is the real bottleneck between the kitchen and the guest's table?
Best for: Teams that have completed the Strategic Diagnosis and now require a deep technical analysis to ensure that solutions target the true root cause of service delays, food quality inconsistencies, or low staff productivity.
Key Deliverables:
An Executive Report of the technical analysis with key statistical findings.
Value Stream Mapping of the entire "Order-to-Table" and "Guest Check-in/Check-out" processes to visualize bottlenecks.
A Service Process FMEA to identify and prioritize risks that could lead to a negative guest experience.
Workload and Takt Time Analysis to balance workflows and optimize staffing levels.
Statistical analysis of order times, cooking temperatures, and service steps to identify critical points of failure.
A final Root Cause Report with statistical validation of the critical variables impacting your operational performance and guest satisfaction.
Duration: Approximately 3 to 5 weeks.
Investment: Custom priced. Following the completion of the Strategic Diagnosis, a fixed-price proposal is presented based on the complexity of the analysis.
Step 3: Improvement Implementation & Sustainability
Value Proposition: We turn analysis into a consistently exceptional guest experience. We don't just recommend changes; we help you implement standardized work for kitchen and service staff, optimize layouts for efficiency (5S), and establish robust quality controls to ensure the ROI is realized and sustained, fostering a culture of operational excellence.
Best for: Organizations ready to execute the action plan, transform their daily operations, and ensure that delivering a flawless guest experience becomes the repeatable standard of work, guaranteeing long-term brand loyalty and team autonomy.
Key Deliverables:
Implementation of Standardized Work for all key kitchen and front-of-house roles.
A Control Plan and checklists for continuous monitoring of key quality indicators (plate presentation, food temperature, service timing).
Training and knowledge transfer to the entire team on the new, efficient, and guest-centric processes.
Implementation of visual management systems (e.g., Kanban boards for kitchen orders) to improve communication and flow.
A Project Closure Report documenting the final impact on guest satisfaction, service speed, cost reduction, and the ROI achieved.
Duration: To be defined based on the scope of the solutions to be implemented.
Investment: Custom priced. The budget is defined in a detailed proposal following the completion of the Technical Root Cause Analysis.